thank you for shopping with Diceyy & Co ! Please read through the FAQ for any questions you may have. If your question/concern isn’t listed, feel free to contact for more help

FAQ

How do I know what size I am?

Each clothing item has a drop-down menu containing a size chart. Depending on the item if you’d like that β€œover-sized” fit, purchase 1-2 sizes up. If it's already an "over-sized" fit then purchase 1-2 sizes down if you'd like a more fitted look.

Customized Sizing & Designs

βš€ If your size isn't listed please feel free to reach out to see if I can create the design in the size that you need. Some items do have a certain size range that cannot be changed.

⚁ If you would like a custom design contact me with some more information. We will work together to help create the design you want. An additional fee may apply.

Do you offer refunds/returns/exchanges?

βš€ At the moment Diceyy & Co is not offering returns or exchanges. As items are made-to-order, a refund is only possible if your item hasn’t been created yet.

⚁ In the event your order arrives damaged, please contact with photos of the damage within 7 days of receiving it.

How much is shipping & do you offer free shipping?

βš€ Shipping prices are determined by USPS. A tracking number will be provided once your order ships.

⚁ As of right now, free shipping is not offered.

Made-to-Order & Manufacturing

βš€ Many items are made-to-order meaning that they are made once the order is placed.

⚁ For designs that I am not able to do myself, such as embroidery, I am working with manufacturers to bring those designs to life so that I can offer a broader variety. These items will have limited stock as a certain order quantity will be needed to purchase from the manufacturer.

When will I receive my order?

βš€ I am currently working full time. I will be working on Diceyy & Co orders over the weekends. Please allow some time for me to help create your order. I work as fast as I am able to, but if you need something for a specific date please send a message and I will see what I can do!

⚁ I hope to have many of the items already made for faster processing times, but in the event I don't, please be patient & I will get your order done the soonest that I can.

βš‚ Shipping speed is determined by USPS. This doesn't mean that if you place your order and it has a shipping speed of 2-business days that you will receive it in 2 business days. It means that once I have your order packed and ready to go, you will receive it in that time after it's dropped off at the shipping center.

βšƒ Processing time for orders is estimated to be about 20 business days. This is just so I have enough time to either create your order and/or have enough time to ensure the supplier sends it to me on time.

Quality/Price Changes

βš€ I am always looking to find the best quality items. So if you notice the quality of an item changes, its for the better (:

βš‚ The cost of the items are the best that I can do. I strive to give the most affordable costs, but with the rates of supplies increasing, costs are subject to change ):